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不要只是‘此刻就买’!当你在亚马逊购物时,你必要留意

来源:澳门银河app下载 作者:现金银河app下载 人气: 发布时间:2019-06-10
摘要:DJDontJustBuyNow!WhenShoppingonAmazon,YouNeedtoPayAttentionByKatherineBindleyRoyArguellowantsnothingtodowiththe10-foo

DJ Don't Just 'Buy Now'! When Shopping on Amazon, You Need to Pay Attention


By Katherine Bindley

Roy Arguello wants nothing to do with the 10-foot ladder he ordered last month on Amazon.com.

A Prime member, Mr. Arguello found it in a search -- "I was like, this free delivery is going to work out in my favor," he says. But a week later, a different ladder arrived at his Chicago apartment. And it was damaged.

He started the return process through the Amazon app, printing a UPS label. He paid a friend $40 to drop it off but multiple sites wouldn't take the irregularly shaped 38-pound item. Ultimately his friend returned it to him.

"He's like, 'Dude, I've got your ladder,'" says Mr. Arguello. "I'm like, 'I paid you to get that ladder out of my life.'"

Mr. Arguello says the seller then told him that to get a refund, Mr. Arguello must destroy the ladder, so no one will get hurt using it. Though it wasn't a Prime purchase, Amazon intervened after the Journal's inquiry and refunded his money. Mr. Arguello says he might pay his friend another $40 to take the ladder to a landfill.

Such are the risks of operating on Amazon autopilot. After years of shopping success, you've come to expect any number of things that aren't necessarily true: that every price you see is competitive, that Prime orders always arrive in two days, that Amazon's Choice items are the best value and that returns and refunds are always a few easy clicks away.

After nearly purchasing a 75-ounce bottle of Cascade for $13 that Walmart sells for $6, I started looking into how not paying enough attention on Amazon can cost money and time. Here's what I found:

What Two-Day Shipping Does (and Doesn't) Mean

Amazon raised the annual price of its Prime program to $119 last spring. While there are various benefits, including streaming media and discounts at Whole Foods, many customers are in it for the two-day shipping perk. Lately, a lot of them are complaining that Prime no longer seems to mean two days.

Customers are naturally confused when in-stock Prime items show shipping estimates of 4 to 5 days or require an additional charge to arrive in two days. On the flip side, there are times when Amazon surprises customers with one-day shipping at no extra cost.

Amazon will also sometimes display one shipping estimate when you click on an item and a different one when you go to check out. When I viewed a recommended Prime product on a Monday, it said "Free shipping by Friday." When I went to checkout (still Monday!), my earliest free-delivery window was the following Monday.

"The shipping method time starts when the item ships," its website says. Unless otherwise specified, the two days refers to business days, not weekends or holidays. And they don't include "processing" time. An Amazon spokeswoman said that factors ranging from oddly shaped items to airplane restrictions can affect processing time, and there is a chance the available item is at a far-away fulfillment center.

The spokeswoman said that last year, the company delivered billions of products in two days in the U.S. and that more than 100 million items are eligible for Prime two-day shipping. "At Amazon, we are focused on delivering as many items as fast as possible," she said.

Tip: Make sure you're logged in when shopping, otherwise shipping times might change at checkout. Also, some non-Prime items can also come with decent prices and free, speedy shipping. Look at those before settling for a sub-prime Prime option.

Prime Isn't Always From Amazon

In 2015, Amazon started rolling out seller-fulfilled Prime. Eligible sellers can display the Prime badge next to their products but ship their own items, instead of paying Amazon to warehouse and ship them (aka "fulfilled by Amazon.")

Sellers in the program don't get a grace period for "processing." They are required to ship more than 99% of orders on time to keep their Prime badges, the website says. Sellers must adhere to Amazon's return policy and Amazon handles customer service.

Valerie Lee, head of sales for clothing distributor Unik Inc., said while items have been selling better since she was accepted into the program, her staff now has to come in on Saturdays to keep up two-day shipping.

Amazon paused third-party Prime enrollment as it looks for ways to scale the program up, a spokeswoman said.

Tip: If you look under the Buy Now button, you can see if an item is fulfilled by Amazon or shipped by the seller. Click the seller's name to see if it has a good reputation.

Also, checking the Prime box or in-app toggle during a search doesn't guarantee all results are Prime. In some cases, if an item doesn't have the badge next to it, there's a Prime-eligible alternative in a different size or color. In Mr. Arguello's case, he filtered his original search for Prime items, but clicked around and ended up on a non-Prime product with free shipping.

Top Results Don't Mean Greatest Hits

There is a sea of things to sort through when you search, from sponsored products and "Best Sellers," to grocery and pharmacy items that are part of Prime Pantry or Amazon Fresh, which appear cheaper but might require minimum orders or extra fees. The top results aren't necessarily the best deals.

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